Borlas Consulting Group is a leading partner of such world-known producing companies as Cisco Systems, Sun Microsystems, IBM and APC. Borlas service center should provide quick and high-quality service to the clients if some critical situation takes place in the customer`s network, consult on the issues of using software applications, as well as provide repair and maintenance of the equipment of the clients. Efficiency, competence of the experts and high level of services are the main priorities in the work of the Service center. Borlas company guarantees that it will proceed to resolving the problem within the time agreed with the customer.

Borlas service center sets a task for itself to resolve the customer`s problems on line and provides client support 24 hours a day, 365 days a year; calling the «hot line» or sending a letter by e-mail one can ask a question and get consultation of a qualified expert on the issues related to the application of hardware and software. In case of an extremely complex problem, the enquiry will be sent without delay directly to the developers of hardware. Borlas service centre also effects repair and replacement of the failed equipment, which allows to ensure the optimal time of reaction to hardware problems. Visit of the service engineer is possible.

The Service Centre has experts of the highest level on Cisco Systems equipment with CCIE, CCSP, CCNP and CCNA qualifications, who also have an experience in resolving problems in border areas (for example, Cisco and IBM; Cisco and Sun Microsystems).

The following types of service are possible within the framework of servicing software products and hardware:

• 24×7 × 4 — guaranteed execution of the enquiry within 4 hours from the moment of the enquiry registration. Enquiries are registered 24 hours a day.
• 8×5 × 4 — guaranteed execution of the enquiry within 4 working hours from the moment of the enquiry registration. Enquiries are registered only on working days at working hours.
• 8×5xNBD — guaranteed execution of the enquiry within working day following the day of the enquiry registration. Enquiries are registered only on working days at working hours.
• 8×5xXBD — guaranteed execution of the enquiry within X working days from the moment of the enquiry registration. Enquiries are registered only on working days at working hours.

We offer four programs of user services to ensure efficient operation of Sun Microsystems information systems. The offered programs differ by the set of the provided support tools and cost. It allows the Customer to select the level of services, which conforms to the best advantage with his capabilities and needs in supporting operability of Sun Microsystems information systems:

• SunSpectrum Bronze includes support by first-class experts on the phone, guaranteed reply on the phone within 4 hours, access to the latest software updates, replacement of parts within 2 working days from the warehouse at the territory of CIS.
• SunSpectrum Silver includes support of the Customer by the Service center, guaranteed reply on the phone within 4 hours, regular dispatch of new Solaris versions to the customer`s address, visits of experts for servicing the equipment of the customer, access to the latest software updates.
• SunSpectrum Gold includes support of the Customer by the Service center, acceptance of phone calls for servicing 24 hours a day 7 days a week, timely visit of experts for servicing the equipment of the customer, regular dispatch of new Solaris versions to the customer`s address, access to the latest software updates.
• SunSpectrum Platinum — the highest level of support for exacting corporate clients. It guarantees around-the-clock maintenance of the systems at the operation place, individual planning of support activities, guaranteeing up to 99.9% of the time of trouble-free operation of the systems, separate team of technical experts of Sun Microsystems for servicing the systems of the customer, annual plan of service activities, planning of the installation of new software versions, resources to replace the required reserve of the parts and ensure constant presence of Sun Microsystems engineer at the operation lace of the systems of the customer.

Infrastructure of the Service Center is built in such a way as to:

• Accept and register the customer`s enquiry;
• Analyze the problem on-line, evaluate the difficulty;
• Propose the optimal variant to the customer;
• Carry out works without delay on elimination of the emergency situation.

A high-quality resolution of the customer`s problems as soon as possible is the result of work of the Service Centre team.