Phone of Oracle Technical support centre: +7 (495) 967-8079

In November 2005 Borlas Consulting Group and representative office of Oracle corporation in CIS signed a contract for giving the right to Borlas CG to render services on First Line Support to the users of Oracle E-Business Suite integrated applications complex in Russia, Ukraine and Kazakhstan.

For execution of this contract Oracle Technical support center (OTSC) was set up in Borlas group; it is the first and still the only one center in Russia serving as the first contact for users and it deals with search of solutions when technical problems arise in the operation process of Oracle E-Business Suite applications complex.

Oracle E-Business Suite integrated solutions complex is one of the most full-featured and complicated complexes of integrated applications in the world. It is possible to use this complex to a full extent only at the condition of rendering qualified high-level technical support. Depending upon the requirements of users, configuration complexity and character of Oracle E-Business Suite use, several levels of technical support are provided, starting from Standard Technical Support.

If business of organizations (users of this complex) seriously suffers and incurs substantial losses because of wrong functioning of Oracle E-Business Suite or noticeable halts in its operation, it is recommended to such organizations to purchase technical support of higher levels — Extended Technical Support. In this case technical support is provided not only if malfunctions occur, but also systematically in the process of Oracle E-Business Suite operation, with the aim to prevent worst-case situations. That is why OTSC experts have regular inspections of Oracle SW performance and configuration, elaborate migration plans, hold technical workshops, etc.

Before opening OTSC, users of Oracle E-Business Suite complex in Russia and CIS countries could get technical support only from abroad and not in the Russian language.

Presently OTSC services more than 30 organizations (users of Oracle E-Business Suite) at the territory of Russia, Ukraine and Kazakhstan, including such enterprises as JSC Magnitogorsk metallurgical plant, RAO UES of Russia, JSC Uralkaliy, JSC VympelKom. A distinguishing feature of the support provided by OTSC is that technical experts of OTSC take part in the projects on the implementation of Oracle E-Business Suite complex, work together with implementation teams and, due to this, have the most complete and actual idea of the specifics of this set.

The spectrum of problems to be resolved during provision of technical support is wide and requires considerable experience from the technical experts, therefore Borlas company selects OTSC experts very thoroughly from the number of its own experts, having big experience of work with Oracle DBMS SW and its environment (applications server, integration products, etc.) and experience in Oracle E-Business Suite implementation.